Privacy Policy

Effective Date: 3 May 2026

Last Updated: 3 May 2026

Mega Tech Hub (Pty) Ltd, registration 2023/123456/07, operating from Makhado, Limpopo, is committed to protecting your privacy and personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa. This Privacy Policy explains how we collect, use, store, disclose, and protect information when you use our website megatech-hub.com, contact us via WhatsApp, email, or phone, or use our services including university applications, CV writing, coding services, and tech support.

1. Information We Collect

We collect information you voluntarily provide to us and information collected automatically:

Information you provide directly:

• Full name, ID number, and contact details (phone, email, WhatsApp)
• Academic records: matric results, transcripts, certificates
• Employment history for CV services
• Messages, inquiries, and service requests you send to us
• Payment information processed via secure third-party providers – we do not store card details
• Documents uploaded for university, NSFAS, or job applications

Information collected automatically:

• IP address, browser type, device information
• Pages visited, time spent, referring website via Google Analytics
• Cookies for site functionality and analytics – see section 4

2. How We Use Your Information

We use your information lawfully and only for these purposes:

• To provide services you requested: submit university applications, write CVs, provide tech support
• To communicate with you about your order status, deadlines, and delivery via WhatsApp or email
• To improve our website, services, and customer experience
• To comply with legal obligations including SARS, CIPC, and POPIA requirements
• To prevent fraud – we verify documents to avoid submitting false applications
• To send service updates. We do not send marketing without consent

3. Legal Basis for Processing – POPIA

Under POPIA, we process your data based on: 1) Your consent when you submit forms or contact us, 2) Performance of contract to deliver services you paid for, 3) Legal obligation for financial records, 4) Legitimate interest to run our business and prevent fraud.

4. Sharing of Information

We do not sell, rent, or trade your personal information. We only share data with: Universities and NSFAS when submitting applications on your behalf, payment processors like PayFast for transactions, Google Analytics for anonymized site stats, and law enforcement if required by South African law. All third parties are POPIA-compliant.

5. Cookies and Website Usage

Our website uses cookies for: essential site functions, Google Analytics to understand traffic, and WhatsApp click tracking. You can disable cookies in your browser, but some features may not work. By using our site, you consent to cookies as described.

6. Data Security and Retention

We store data on secure, password-protected systems with limited access. Documents are deleted 12 months after service completion unless you request earlier deletion or we’re legally required to keep them. We retain financial records for 5 years per SARS requirements. While we use SSL encryption and best practices, no internet transmission is 100% secure.

7. Your Rights Under POPIA

You have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or outdated information
• Request deletion of your data, subject to legal retention requirements
• Object to processing or withdraw consent at any time
• Lodge a complaint with the Information Regulator of South Africa at inforegulator.org.za

To exercise these rights, WhatsApp us at 064 627 7365 or email admin@megatech-hub.com. We respond within 30 days.

8. Third-Party Links and Services

Our website contains links to universities, NSFAS, job portals, and WhatsApp. These sites have their own privacy policies. We are not responsible for their practices. We recommend reading their policies before submitting data.

9. Children’s Privacy

Our services are not directed at children under 18. We do not knowingly collect data from minors. If you are under 18, please have a parent/guardian contact us.

10. Updates to This Policy

We may update this Privacy Policy to reflect service changes or legal requirements. The “Last Updated” date will change. Continued use of our site after changes means acceptance.

11. Contact Us – Information Officer